Customer Testimonials

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DealerRater Apr 20, 2021

Fist class experience in every aspect! Fist class experience in every aspect! Fist class experience in every aspect! Fist class experience in every aspect! Fist class experience in every aspect!

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DealerRater Feb 6, 2021

Jaguar Farmington Hills is easily the best Jaguar dealer in Michigan! I always receive the highest level of support and professionalism from both the sales and service team. I would not hesitate to recommend them to anyone.

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DealerRater Jan 30, 2021

It was very efficient. Ryan decrease initial cost of replacing oxygen sensor. Chris who shuttle me home was pleasant and made the ride comfortable. Thank you

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DealerRater Jan 9, 2021

My vehicle was recently looked at by a different service location. After picking up my car, it had a very strong gasoline smell. I later took my car over to the Farmington Hills location, where John, my service rep, worked with me to resolve this problem. He was very prompt, I felt as tho, as he was getting information back on my car, he was relaying it back to me within the same day. Having this type of oversight helped me with scheduling my work and personal activities, because I was aware of what stage my car was in.. After ...

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DealerRater Dec 13, 2020

John, the service advisor, was very pleasant. The drop off and pick up was smooth and comfortable given current distancing requirements. I disliked that I had to ask about the services performed and potential add-ons, including replacement of wiper blades. Otherwise, everything was fine!

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DealerRater Nov 16, 2020

Pleasant service experience, friendly staff! Will be my new servicing center for years to come. Live text and app helped keep me informed of service progress, great tool.

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DealerRater Oct 16, 2020

Made it fast and easy to purchase the car in mind. Good communication within. the team. Reasonable negotiation and pricing. satisfied with the deal. Thank you

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DealerRater Dec 3, 2019

Aric and Cheyenne were super helpful and nice. I felt appreciated as a customer and felt like they were working to help me. I would gladly recommend them to a friend interested in a Jaguar.

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DealerRater Oct 9, 2019

What top-notch customer service! Cheyenne contacted me within 24 Hours of my simple, online request and was able to set up an appointment, same day. Upon arrival, I was quickly introduced to Mr. Ted Sims in sales. Ted and I drove three different cars after I explained what I was looking for, and all were spectacular vehicles of different makes and models. I truly enjoyed my time spent at Jaguar of Farmington Hills and highly recommend this location. You won’t regret it!

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DealerRater Oct 4, 2019

Tony Cross is a great salesperson to work with from order inception to delivery. Mackenzie offers exceptional customer service follow up to ensure dealership satisfaction.

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DealerRater Dec 16, 2015

Found a 2015 Impala LTZ on cars.com @ Jaguar of Novi, the car was the right color, had low miles and seemed right. Gary responded to my internet inquiry quickly, assured me that the car was what I was looking for.....then made me a heck of deal. Delivery of the car was tough for me (I live and work in Grand Haven, MI), Gary had the car looking great and met me @ the dealership on his day off to sign my paperwork. Bravo, Gary, Aaron .........it's the people that make the difference and that's why they EARNED, my ...

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DealerRater Dec 18, 2014

I bought my first Jaguar in 2007. It was a certified pre-owned 2004 Select Edition X-Type. I loved that car and only have had it serviced at Jaguar of Novi. After 7 years and with 107,000 miles on it, I was considering making a change. Gary Kish and Jaguar of Novi made me an offer I could not refuse and I am driving a new XF. It is by far the greatest car I have ever owned and the opportunity to upgrade was too good to pass up. This is my favorite dealership and I am pleased to be able to continue the relationship. ...

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DealerRater Oct 21, 2014

I've been a customer of jaguar of Novi since 2003 when I purchased my first used Jaguar. The excellent sales team helped me to satisfy my dream to have one Jaguar for winter and another for the summer without having to sell the farm. On those occasions when service has been necessary...and those times have been minimal....I am treated with the utmost courtesy and the quality of work has always been first rate.

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DealerRater Oct 17, 2014

My service at jaguar of Novi was outstanding, the personnel were friendly as well, my car was washed and clean upon being returned to me, and I was seen upon my arrival and out on a timely manner

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DealerRater Aug 29, 2014

I bought a used Jaguar over the internet from Jaguar of Novi. My salesman, Gary Kish, handled all of the details and was even present when they loaded the car up for delivery. The car arrived and it was better than expected. If you are considering visiting Jaguar of Novi, be sure and ask for Gary.

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DealerRater Jul 12, 2012

When I entered the auto parts door the salesman was very helpful and informative and he called Jim to come into the auto part area and Jim exscorted me into his office and then he took my keys and walked around the dealership to bring my car to parts area. He was just so helpful and polite and friendly. Usely when I go to other dealerships or auto repair for some reason I don't get that invitive feeling like I did with Jim. He explained what I needed done to the car very clear and he help me by ...

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DealerRater May 4, 2012

GOOD QUALITY SERVICE. FRIENDLY, COURTEOUS, AND HELPFUL EMPLOYEES. CLEAN WAITING ROOM AND FACILITIES. KNOWLEDGEABLE TECHNICIANS. PRICES FOR SERVICES COMPARABLE TO OTHER DEALERSHIPS. I WOULD RECOMMEND THIS DEALERSHIP TO MY FAMILY AND FRIENDS, NOW THAT I HAD EXPERIENCED THEIR HIGH QUALITY SERVICES.

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DealerRater Mar 9, 2012

Yes, because everytime i bring my car in for any type of service, the sales and service team at jaguar of novi is impecable. I would always recommend jaquar of novi if someone is shopping for a new or used car.

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DealerRater Mar 8, 2012

Gary Kish truly made the buying experience at "Jaguar of Novi", the best I have had in the 36 years since I have been buying automobiles. He showed a vast knowledge of the Jaguar product, and was able to answer any of my questions. He was not a pushy salesman, and the Sales manager and other staff were just as nice. I bought a beautiful 2007 XJ8 Vanden Plas, and felt that it was bought at the best price compared to 19 others in the 200 mile radius that I was willing to travel to. I will defintely go back to Jaguar ...

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DealerRater Mar 2, 2012

First of all, Jim Cash answered my questions via email. He asked me questions of the service that in which i was inquiring and gave me a complete price for parts and labor. I was able to make an appointment and i was able to wait for my car. Jim gave me a complete explanation of the repairs. He also suggested an oil change and lube at a great price that i took advantage of. The work was completed in a timely manor. My car was returned to me cleaned and drives wonderfully.

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DealerRater Feb 20, 2011

I have purchased several vehicles in the past - however I have to say this past purchase was one of the easiest and most efficient experiences I have ever had. My salesperson Gary Kish worked with my price range and went out of his way to get me in the car that I wanted. He really is a dime a dozen and made my experience wonderful from the time I walked into the door till the time I left. He was extremely knowledgeable about the car I purchased and responded to my inquires via email and phone immediately. I have ...

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DealerRater Feb 9, 2011

Brought vehicle in for complimentary winter inspection. They brought an oil leak to my attention I didn't know was even know about, and corrected the problem. Mike and Jim were a pleasure to work with. They even provided a loaner for me to use!!!! I would recommend this dealer to anyone who wants their vehicle repaired fast, and for a reasonable price!!!!

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DealerRater Feb 9, 2011

Great deals. I recently purchased a 2005 Jaguar Sport from this dealership and both the salesperson, Jeff Foreman, and the sales manager were great to work with on purchasing this vehicle. They have a great selection of cars and they have great pricing on their cars.

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DealerRater Mar 31, 2004

Overall service experiene is excellent! <br>Always a Jag loaner available from the onsite Enterprise agent.<br>The Flavia coffee/tea/expresso/capachino available is a bonus!!

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